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Tawny frogmouth mug and coaster combo gift set collage, illustrative native bird perched on a branch, by Laser Design Creations.
  • Tawny frogmouth mug and coaster combo gift set collage, illustrative native bird perched on a branch, by Laser Design Creations.
  • Tawny frogmouth ceramic mug by Laser Design Creations, featuring painterly Australian wildlife perched on a branch.
  • Reverse side of tawny frogmouth mug, painterly native bird on a tree branch scene by Laser Design Creations.
  • Side view of tawny frogmouth neoprene coaster with native bird perched on a branch, by Laser Design Creations.
  • Top view of tawny frogmouth neoprene coaster with illustrative native bird art on a branch, by Laser Design Creations.
  • Mug care guide card from Laser Design Creations with hand wash only, not dishwasher or microwave safe, avoid extreme heat, and do not freeze instructions, displayed on a wood background with green leaves and the Laser Design Creations logo.
Tawny Frogmouth Mug & Coasters - Native Bird Lover Gift Idea

Tawny Frogmouth Mug & Coasters - Native Bird Lover Gift Idea
$29.95 AUD
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Product Care

To keep your mug looking beautiful, please follow these care tips:

🖐️ Hand wash only – keep it gentle.
🚫 Not dishwasher or microwave safe.
🔥 Avoid extreme heat or rapid changes.
❄️ Do not freeze, soak, or drop.

✨ Each mug is made to order, so small quirks make yours unique. Handle with care and enjoy every sip.

(extended extreme heat may fade the image prematurely).
Postage Info

All orders are dispatched from Lismore Northern NSW & processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders received after 5pm are typically processed within 24-48hrs (Personalised product orders may take an additional 24-72hrs to process) on weekdays.

Due to peak periods, Postage time frames may vary depending on your location, Once orders have been processed & dispatched, delivery time & any possible delays are out of our control. Please allow additional time for delivery.

Shipping Rates -

Shipping fee’s will be calculated & added to your order during the checkout process.

Lost / Missing Parcels -

We (Laser Design Creations) are not liable for Lost / Missing parcels that are

  • Lost during transit,
  • Due to parcel theft (if parcel left unattended at delivery address).
  • Incorrect delivery address (If wrong delivery address was provided during checkout).

We will only cover a replacement of your order for lost / missing parcels if *Signature On Delivery* option is selected during checkout.
FAQ

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us (including a tracking number for orders sent via registered parcel post). Please allow up to 48 hours for the tracking information to become available (after receiving email notification of order being dispatched).

If you haven’t received your order within 7 days of the expected delivery date (check your orders tracking number for the expected delivery date), please contact us at admin@laserdesigncreations.com.au with your name and order number, and we will look into it for you.
Exchanges / Returns

If you’re needing to return or exchange your order for whatever reason, we are here to help!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You can return your product for exchange, or a refund to the original payment method used during checkout.

Please Note -

  • Discounted items are final and cannot be returned or exchanged.
  • Refunds/Exchanges Not Accepted for Custom / Personalised products.
  • Returned items must be unused and be returned in original packaging.
  • Returned items must have no visible signs of wear or use.

Refund Conditions for 'change of mind' or 'incorrect item' purchases -

  • A 10% restocking fee applies to change of mind / incorrect item purchases.
  • You (the customer) will be liable for return postage costs & any initial purchase postage costs & return postage costs are non-refundable.
  • For BNPL purchases (such as Afterpay / Zip Pay), Fee's we incur on these orders are non-refundable (your refund amount will be total original purchase costs minus postage costs / BNPL fees / 10% restocking fee).

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return.
  2. You will receive an email reply with instructions on how/where to complete your return.
  3. Send items back to us following the return instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (Typically within 3-5 business days but may vary dependent on your original payment method).

You will be responsible for paying for your own return shipping costs for returning your item. Return shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You (the customer) are required to use a trackable postage/shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item if it's lost in return transit & a trackable postage service isn't used. A refund can not be issued if the return item isn't received & trackable postage service isn't used.

Late or missing refunds (if applicable) -
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or financial institution the initial payment was made thru, it may take some time before your refund is officially received. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@laserdesigncreations.com.au.

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